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I wonder how my candy crush game cannot connect to internet yet I have mobile data
Hi 0753362783 👋
Thanks for your message! If your game is saying “no internet connection” even though your mobile data is on, it could be due to a few different things. Let’s try a few steps that often help:
Switch between Wi-Fi and mobile data to see if one works betterRestart your deviceClose and reopen the game Make sure the game is updated to the latest version in your app store Check that your mobile data settings allow background app use
Just to better understand the issue:
Can you tell us when in the game the message appears? (e.g., when opening the game, claiming a reward, making a purchase?) And what is the exact message you're seeing?
Once we know a bit more, we’ll do our best to help!
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I logged.back into my.account and the verification link for my password had expired
Játszom a játékban de amikor elsőnek végzek nem kapok aranyat .miért?
“Why is it that every time I won a streak, I no longer receive gold? Is it a bug??
Hello King Support, I was playing Candy Crush Saga and had progressed up to level 7175. Recently, I had to uninstall the game and reinstall it. Now, when I try to reset my password to access my account, I receive a "connection error" message and cannot complete the reset process. Additionally, the password reset page on…
Hello, Candy Crush Saga is stuck in offline mode on my iPhone. Wi-Fi and cellular data are working, and Candy Crush Soda Saga connects normally, but only Candy Crush Saga cannot go online. Facebook and King account login both fail and ask me to go online. I already reinstalled the app and reset network settings. Please…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
