Why does my candy crush say no internet connection yet I have data on?!

0753362783

I wonder how my candy crush game cannot connect to internet yet I have mobile data

QueenB

https://community.king.com/en/candy-crush-saga/discussion/493860/why-does-my-candy-crush-say-no-internet-connection-yet-i-have-data-on

Hi 0753362783 👋

Thanks for your message! If your game is saying “no internet connection” even though your mobile data is on, it could be due to a few different things. Let’s try a few steps that often help:

Switch between Wi-Fi and mobile data to see if one works better
Restart your device
Close and reopen the game
Make sure the game is updated to the latest version in your app store
Check that your mobile data settings allow background app use

Just to better understand the issue:

Can you tell us when in the game the message appears? (e.g., when opening the game, claiming a reward, making a purchase?)
And what is the exact message you're seeing?

Once we know a bit more, we’ll do our best to help!

QueenB

https://community.king.com/en/candy-crush-saga/discussion/493860/why-does-my-candy-crush-say-no-internet-connection-yet-i-have-data-on

Hi 0753362783 👋

Thanks for your message! If your game is saying “no internet connection” even though your mobile data is on, it could be due to a few different things. Let’s try a few steps that often help:

Switch between Wi-Fi and mobile data to see if one works better
Restart your device
Close and reopen the game
Make sure the game is updated to the latest version in your app store
Check that your mobile data settings allow background app use

Just to better understand the issue:

Can you tell us when in the game the message appears? (e.g., when opening the game, claiming a reward, making a purchase?)
And what is the exact message you're seeing?

Once we know a bit more, we’ll do our best to help!