I didn't get a password retrieve mail

Abhishek77

I login through my email and now I forgot my password so I clicked forgot password, but I didn't receive a password retrieving mail

Tetem'

Hi @Abhishek77 warm welcome to our community at Candy Crush Saga.

Sorry to hear you're having difficulties resetting your password.

Have you checked if the email address to which the password should be sent is correct? Please also check your spam folder. Sometimes emails end up there!

In case the reset password link doesn’t work, if you have entered your email incorrectly on your account or because of any other reason are not able to reset your password. 

You can then reset the password by contacting our Player Support instead HERE or from within the game itself, here's a guide if needed:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Hope this helped! Have a sweet day! ⭐️

Tetem'

Hi @Abhishek77 warm welcome to our community at Candy Crush Saga.

Sorry to hear you're having difficulties resetting your password.

Have you checked if the email address to which the password should be sent is correct? Please also check your spam folder. Sometimes emails end up there!

In case the reset password link doesn’t work, if you have entered your email incorrectly on your account or because of any other reason are not able to reset your password. 

You can then reset the password by contacting our Player Support instead HERE or from within the game itself, here's a guide if needed:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Hope this helped! Have a sweet day! ⭐️