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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Why is my game on my mobile device saying I'm offline and connect to the internet and try again.
I think Android players use Google Playstore, but I'm not sure about that because I only play on Apple devices. So I guess your problem must be different from mine. If none of the troubleshooting tips suggested by Kiara above and those mentioned in the Help Centre are any use then try to contact Player Support:
I'm playing on an Android mobile device.
Thank you so much I will look into the App store. How can I resolve that problem with the app store?
Hello. That's too much personal information in your screenshot as it displays your email.
You are clearly not connected to the app store here. Which device are you playing on? I updated my iPad this morning to iOS 18.5 and had some problems connecting to the app store after that. I found that it was the app store which did not load and because of this Candy Crush would not connect.
Please review the added screenshot of the message I get when trying to log in.
Edited by CM:⛔️That’s too much personal information - Check our House Rules.
Unfortunately, I have tried all of the above but I'm still offline. As for me logging out I am unable to log off because as per the game I am not logged in. I am not able to being that I am getting the offline message.
Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
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Hi!! My grandmother is on level 11xxx and she has all bonuses, she can play advertises and get more lives and I have only 5 lives and that's it. No challenges at all.. 😞
How can I be in a group with someone who has only played just over 300 games and compete when I am over 11k in levels? How can their style be similar to mine? This is just a money making racquet otherwise we’d compete against people on similar levels. Someone must explain this and with LOGIC!!
Why can't I get help to get a new verification link to veryfy my e mail? :( The old one is expired
Can't I use my Yahoo email to receive verification email for Candy Crush? The link has expired and it says I should request a new verification email via my King account in the game. (Candy Crush) I have tried to but have not received a new verification email to my Yahoo email.
Bonjour , je suis bloquée sans lingot, sans booster et lorsqueje regarde des vidéos d'aide ma grille correspond au niveau 19699? merci si vous pouvez m'aidera résoudre ce problème
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
