The boosters are gone !!!

hebaalmasri46

I want to know why my all boosters has gone !! There was a tech issue from your side since my internet connection was good .

I’ve followed your instructions and deleted the game and reinstalled it but you’ve stolen my all boosters, I need them to be back!!!!!!

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/500558/the-boosters-are-gone

You must never uninstall the app. It will delete your boosters, as these are stored on the app and deleting the app will delete all the data stored on it. You should complain to those who advised you to uninstall the app. Who exactly was that? In this community we are always careful to warn players of this.

Tetem'

Hi and welcome to the Community! 🤗

I completely understand your disappointment at losing all those hard-earned boosters from your device, worry not, allow me to explain why this happens.

Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. However, as they are saved directly to your device, sometimes by deleting and reinstalling the game or with an update of either your device's operating system or of the game itself, then the boosters can, unfortunately, be lost.

We never recommend storing too many free boosters on your device, as not only is there a chance they may be lost, but they can also affect the gameplay.

You can also contact our Player Support team as they may be able to help you recover some lost boosters, you can contact them via game app or via Contact us

Thank you for your understanding and I hope this won't affect your gaming experience.

Hope this helps! Have a sweet day! ⭐️