Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I added a gift card and didn’t get my gold
Please ignore Lindark and follow PummyRaj advice: Contact player support about your problem. You can do this via the app: Go into settings (the small pink cogwheel at the top of the map screen) and then to the Help Centre, which has the ? icon. There scroll through the options until you get "contact us" at the bottom of the page. You will get an automated response first of all, but this should get followed up within two days by a response.
Occasionally players mistakenly add a gift card to the wrong game as well when they redeem it. Do you play other King games like Candy Crush Soda? I wonder if your gold got added there instead.
Hello @PummyRaj You are quite right to question this response. I suspect this contributor uses an AI system to answer each and every question here in the support forum and this time it must have made an error. I am not sure why they are doing this since their account already is classed as legendary but you might want to check if this can be investigated. I wish we still had a "flag" button and then we could hi-light useless responses like that. There is also one here:
and I’m using a Apple phone but I purchased a candy crush gift card
Hello @breadpan🤗 Welcome to the King Community!
I am sorry to hear that you did not receive the Gold Bars after adding a Gift card!
While redeeming the card, did you make sure to select Candy Crush Saga as your option? If you did and the gold did not reach your game, you will have to contact King Player Support team. If you need help with it, please let me know the device you are using!
To reply back, simply type below🍫🍬🍫
**Edit by CM: Off-topic**
New here? Sign in or create an account to join the fun.
I used to be able to play candy crush on my laptop by going in through Facebook. Now it takes me to a website and I can't figure out how to play except on my phone or iPad on the app. Can someone tell me if it is possible to play on my laptop or desktop?
It's been over a month since I bought a single in purchase and since then I have not received any ads with free lives. Ive been stuck on one level for weeks. Kind of takes the fun out it. Will they come back?
I get a New celular Phone and i lost my progress in the candy crush app
My game is still going back or forward to different levels. I posted last week or before about this and someone answered me but when I did what they said t do and the game is still not working right I posted a screen capture they asked for and no one ever replied. The post is now marked as answered.. No it was not…
Why does I can not have extra move after watch ADs now ?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
