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I added a gift card and didn’t get my gold
Please ignore Lindark and follow PummyRaj advice: Contact player support about your problem. You can do this via the app: Go into settings (the small pink cogwheel at the top of the map screen) and then to the Help Centre, which has the ? icon. There scroll through the options until you get "contact us" at the bottom of the page. You will get an automated response first of all, but this should get followed up within two days by a response.
Occasionally players mistakenly add a gift card to the wrong game as well when they redeem it. Do you play other King games like Candy Crush Soda? I wonder if your gold got added there instead.
Hello @PummyRaj You are quite right to question this response. I suspect this contributor uses an AI system to answer each and every question here in the support forum and this time it must have made an error. I am not sure why they are doing this since their account already is classed as legendary but you might want to check if this can be investigated. I wish we still had a "flag" button and then we could hi-light useless responses like that. There is also one here:
and I’m using a Apple phone but I purchased a candy crush gift card
Hello @breadpan🤗 Welcome to the King Community!
I am sorry to hear that you did not receive the Gold Bars after adding a Gift card!
While redeeming the card, did you make sure to select Candy Crush Saga as your option? If you did and the gold did not reach your game, you will have to contact King Player Support team. If you need help with it, please let me know the device you are using!
To reply back, simply type below🍫🍬🍫
**Edit by CM: Off-topic**
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Each time I start a new Episode Race, it immediately shows that someone has already finished the race, which is impossible. And yes, it’s the same players EVERY SINGLE TIME. I’ve played nearly fourty rounds, and the same person wins instantly as soon as the race begins. This is completely unfair. I can’t compete normally,…
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I get a New celular Phone and i lost my progress in the candy crush app
I had around 500 gold before i logged in with Apple then all the gold dissaperad. Pelase help
I logged out and then logged in again in the game but after logging in all the lives which I received from my friends have been disappeared also when I am clicking on that envelope icon to see lives it's not opening anything
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
