Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
"Why can't I change my profile picture or avatar? I’ve tried several times, but it always says 'Please try again later.' I hope Candy Crush management can help me."
Sign in or register to leave a comment and join the conversation.
Hello @L4wr3nc3🤗 Welcome to the King Community!
I am sorry to hear that you are experiencing an issue with changing your profile picture in the game! It has been a while since you reported the issue! Is everything alright now or do you still need help?
Can you please tell me which device you are using? Where are you clicking to change your pic? Can you share a screenshot of that area? Please also share a screenshot of the error message you are seeing!
To reply back, simply type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍬🍫
Hello @L4wr3nc3 and Welcome to our Community! Please tap HERE for a relevant article in our Help Center.
Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following standard troubleshooting steps?
- ensure you have a stable Internet connection
- check your free memory on your device, you need at least 2 GB
- clear your game cache (do NOT delete data — your boosters are stored locally on your device and will be lost)
- check for updates for your game app and run them
- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.
Tagging Candy Crush Moderators : @kiara_wael @PummyRaj @bearwithme @MountainMom
