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account is offline and my internet is available
This happens a lot if with this game I am afraid as it is so data hungry. What we lose is not so much the internet connection but the connection to the app store and King's server. This connection is more data hungry than for examples using internet for sending an imessage or email. So you may have good enough internet for most activities, but not enough for the app to connect to the server. The best way to deal with this is to force close the app and reopen it every time you lose connection. Keep doing that because every time the app loads it will try to connect to the server. If it does not find that connection it will load in "offline" mode. So you need a good wifi and a strong enough signal for the app to link to King's server via the app store.
Hello @lmj714621 and Welcome to our Community!
Sometimes an issue that a player experiences is related to their device rather than the game. Thank you for confirming that you have a stable Internet connection. Now, I would suggest trying our other standard troubleshooting steps:
- check your free memory on your device, you need at least 2 GB
- clear your game cache (do NOT delete data — your boosters are stored locally on your device and will be lost)
- check for updates for your game app and run them
- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.
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Because for some reason today is not here yet. Currently my local time is 6:36 pm and I usually log in between 7 and 8 pm local time.
Each time I start a new Episode Race, it immediately shows that someone has already finished the race, which is impossible. And yes, it’s the same players EVERY SINGLE TIME. I’ve played nearly fourty rounds, and the same person wins instantly as soon as the race begins. This is completely unfair. I can’t compete normally,…
1st, look how TERRIBLY MISERABLE my map is. My gold of 1500 within like few weeks, just thrown away uselessly cuz of "every single" SUDDENLY APPEARING EXTREME TERRIBLY HARD levels as "real real" HELL, literary deleating 10 ~ 600 gold in 1 GAME, & now hearts too 💔💔💔💔💔. So as U can see my 1500 of gold dropped to 1 within FEW…
I have been on level 9292 for 3 weeks now!!! Why is it not giving me a chance to win without buying lives???? I play this game every day and I am no longer having any fun. Please help.
I have been trying to passando level 10611 for two days, but there is no yellow candy. I can see other players are having the same problem
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
