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account is offline and my internet is available
This happens a lot if with this game I am afraid as it is so data hungry. What we lose is not so much the internet connection but the connection to the app store and King's server. This connection is more data hungry than for examples using internet for sending an imessage or email. So you may have good enough internet for most activities, but not enough for the app to connect to the server. The best way to deal with this is to force close the app and reopen it every time you lose connection. Keep doing that because every time the app loads it will try to connect to the server. If it does not find that connection it will load in "offline" mode. So you need a good wifi and a strong enough signal for the app to link to King's server via the app store.
Hello @lmj714621 and Welcome to our Community!
Sometimes an issue that a player experiences is related to their device rather than the game. Thank you for confirming that you have a stable Internet connection. Now, I would suggest trying our other standard troubleshooting steps:
- check your free memory on your device, you need at least 2 GB
- clear your game cache (do NOT delete data — your boosters are stored locally on your device and will be lost)
- check for updates for your game app and run them
- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.
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Would you please quit using the temu apps, every time I watch add it kicks me out. It's getting very frustrating to play. I'm not going to keep playing untill they stop. And if you choose to keep using the adds, I will delete the game. Thank you, theresa
How to going to my score 😢
I can't going in to my score
this level requires 40 yellow candies to pass, but none fall onto the board. I’ve restarted and updated my phone, cleared the cache, etc.
No yellow candies appear and the level cannot be passed
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
