Add problem

Question

Add problem

christinewupp · Answer

https://community.king.com/en/candy-crush-saga/discussion/505032/add-problem

Check here:

https://community.king.com/en/candy-crush-saga/discussion/505046/why-dont-i-see-video-ads-in-my-game-here-s-what-you-need-to-know

MountainMom · Answer

Hello @14276844131 and Welcome to our Community!

I understand your concern about not having ads in your game, and would like to clarify its availability within the game.

The video advertisement feature, as well as other similar special events, is designed to be a bonus feature in the game. These features are not meant to be available permanently, rather they are introduced periodically or seasonally. This design allows us to keep the game fresh and exciting by offering different experiences and rewards at various times.

kiara_wael · Answer

Please follow the troubleshooting steps below first of all to make sure nothing is wrong with your game, then if the problem remains - please help us in reporting the ad. 1️⃣ Check your game * Restart: Force close apps and restart your device. * Updates: Check that you have the latest game and device updates. * Memory: Keep at least 2GB of free storage for smooth gameplay. * Connection: Use WiFi instead of cellular data. 2️⃣ If the problem remains You can either report the ad in the game, or here in the forum. Reporting in the game, please follow this guide: https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue To report here in the forum, please include the following details * The problem with the ad * What company the ad is related to * Your Player ID * When you saw the ad (date/time) And we'll look into the mentioned ad as soon as possible.