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Why does the game say offline even though I'm online?
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Hello again @hamidr4, can you try to play on a different device or a different Internet browser? If not, then I suggest contacting Player Support. Instructions on how to contact Player Support can be found by tapping πHEREπ.
I did all the steps but it's still offline.
Hello @hamidr4 and Welcome to this King Community!
Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following standard troubleshooting steps:
- ensure you have a stable Internet connection
- check your free memory on your device, you need at least 2 GB
- clear your game cache (do NOT delete data β your boosters are stored locally on your device and will be lost)
- check for updates for your game app and run them
- force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.
