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game is stuck because shaded candies don’t mive
Levels with ice can be tricky because you can't select and move candies that are covered in ice. However, you CAN select and move a different candy (that is NOT covered in ice) into the ice to make the same match.
In the screenshot below, you can move the purple candy to the right, OR the orange candy to the left to make the same match. Both ways work, and it doesn't matter which way you do it.
However, on levels that have ice, it works differently. In the screenshot below, you cannot move the purple candy because it is covered in ice and you cannot select it. But you CAN move the orange candy that is not covered in ice to the left to make the same match.
If your game appears to be stuck and you can't find a move to make, look at the suggested move. If the game suggests a move, then it IS possible to make it. You just need to find the right way to make that move. If you're having trouble finding a possible move, send me a screenshot and I'll tell you which move you can make.
I’m in 4877 and looks like candies are covered in ice
What do you mean by shaded candies @Clinton50 ? Are those candies covered in ice? Maybe you could tell us what level you are playing?
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The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Why did you just remove the music event from the app?? I had 18 more hours to complete and was on my last 3 laps and it just disappeared. I spent so much time and boosters just so you can do whatever you want? You’re not doing these events fairly
As stated in title. Have made sure that both apps (FB and Candy Crush) are updated. Have also tried uninstalling FB to try to login via Web browser. Nothing seems to work. Any tips?
My music season progress just disappeared after winning the second tape on level 9..I had only 1 more tape left to win the 300 gold bars and the whole thing just vanished.. please help..
I have a android and I can't message the help bot, the message field is covered by the phones screen function buttons on the bottom, so you can't click on it to initiate typing. I can't even get a screenshot of it because the phone automatically crops out the function buttons. Make the text field bigger and higher so the…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
