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Hi, when I download the candy crush app on my phone, I can retrieve my information. However my facebook game started from level zero, there is no "sync" button on the facebook for me to sync. Please update the FB candy crush. Thanks
Hi and Welcome to the King Community
To sync your Candy Crush progress to your phone, open the game and tap the "My Profile" or "My Account" button, then select "Continue with Facebook" and log in with your Facebook credentials. For a new phone, install the game, tap "Continue with Facebook" on the home screen, log in, and your progress should sync automatically.
If you still don't see the right level please force close the game, wait a few seconds, and then reopen it.If that doesn't work then please sign out of your Facebook account, close the game, reopen it and then sign back in again - sometimes it just needs a little nudge to make sure the level loads correctly.
If the issue persists, after reconnecting, please email this to our Player Support Team here and tell your Game ID there.
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Why can't I receive lives from My friend
Can you help me?
Hi everyone, The last couple of days I'm not able to watch any ads (for extra moves or lives) :( did this feature disappear? I already tried re-installing the app, but after connecting the app to fb again, I lost some cassettes and still no ads :(
why is it you’ve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! I’ve played the level I’m on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
