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I lost the access from the Facebook that was linked to my candy crush account. Is there any chance of recovery?
My facebook account is now blocked, i can no longer use it.
Hi @ajanace 👋
Thanks for reaching out, that sounds really stressful.
Just to understand better:
A couple of things worth checking first:
Make sure you’re using the right Facebook account Sometimes devices are logged into a different FB profile than the one that had the progress.
Check if anyone else has used your device If someone else logged into their own Facebook on your phone/tablet/PC, the game might now be linked to their account instead. If that’s the case, log them out of Facebook, log back in with your account, then restart the game and try connecting again.
Restart and reconnect
If after all that you’re still stuck or your progress is gone, then yes, there’s still a chance of recovery. In that case, the next step would be:
Contact Player Support from inside the game Tell them:
They can then check your data and see if they can restore your progress to your current device/login.
Reply back here with what you see (level 1 or not, device, etc.) and we can try to narrow it down further 😉
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This discussion was created from comments split from: I keep getting the no internet connection message on Candy Crush.
Hi! I spun my daily reward wheel and recieved my 2hr colour bomb. But it won't activate. Any ideas please? X
Hello, good day. I am sending an email from Iran. We connect with VPN to play your game. For several days now, it keeps saying "Please restart or try again later". It keeps saying "Please do not reinstall the game". It cannot connect. It cannot go online and cannot use the rewards. What happened???
Please, my Facebook account has been disabled after several attempts to verify my identity. It is this sane Facebook account I used in linking my game account. What do I do??
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
