After shutting down my phone and have played for a few hours, after I go back in I’ve noticed that

gmtoribio58

what is happening that after I shut my phone off after playing candy crush saga I lose my super color bomb and my winning streak goes back to the beginning. Why is this happening?

QueenB

https://community.king.com/en/candy-crush-saga/discussion/513878/after-shutting-down-my-phone-and-have-played-for-a-few-hours-after-i-go-back-in-i-ve-noticed-that

Hi there, and thank you so much for calling this out 🙏

I’m really sorry this happened! I’ve just flagged your message directly to the studio so they can take a closer look.

We’ve had a couple of early signals that something might be off, and your report really helps us narrow it down.

Please keep an eye here in the community as I’ll share any updates as soon as I have them. And if you notice anything else odd (device, game version, when it happens, etc.), feel free to drop a note and I’ll pass it along too.

Thanks again for speaking up, it really helps us fix things faster!

QueenB

https://community.king.com/en/candy-crush-saga/discussion/513878/after-shutting-down-my-phone-and-have-played-for-a-few-hours-after-i-go-back-in-i-ve-noticed-that

Hi there, and thank you so much for calling this out 🙏

I’m really sorry this happened! I’ve just flagged your message directly to the studio so they can take a closer look.

We’ve had a couple of early signals that something might be off, and your report really helps us narrow it down.

Please keep an eye here in the community as I’ll share any updates as soon as I have them. And if you notice anything else odd (device, game version, when it happens, etc.), feel free to drop a note and I’ll pass it along too.

Thanks again for speaking up, it really helps us fix things faster!