Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Here we go again, another week(s) of not being able to make in app purchases. I don’t understand why this can’t be fixed. It’s ridiculous!
Sign in or register to leave a comment and join the conversation.
Hi @r2jacobs I understand why this is frustrating, especially since this isn’t the first time you’ve run into it. I want to take a closer look and make sure we’re actually narrowing this down instead of going in circles.
To help do that, could you share a few details next time you see the error?
• What device you’re playing on (Android, iPhone, or Windows) • Whether this happens on Wi-Fi, mobile data, or both • Your country/region • Whether you’re using a VPN (or confirm you’re not) • Does the error only appear when you try to make a purchase, or does it show up elsewhere too?
If possible, a screenshot of the exact error message would also help a lot, as different purchase issues can look similar but have very different causes.
In the meantime, a few things you can try (no reinstall needed):
• Close the game completely and reopen it • Switch between Wi-Fi and mobile data • Make sure your device’s system date and time are set automatically • Check that your game app is fully up to date
Once I have those details, I can better understand what’s blocking the purchases and take it from there.
