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Here we go again, another week(s) of not being able to make in app purchases. I don’t understand why this can’t be fixed. It’s ridiculous!
Hi @r2jacobs I understand why this is frustrating, especially since this isn’t the first time you’ve run into it. I want to take a closer look and make sure we’re actually narrowing this down instead of going in circles.
To help do that, could you share a few details next time you see the error?
• What device you’re playing on (Android, iPhone, or Windows) • Whether this happens on Wi-Fi, mobile data, or both • Your country/region • Whether you’re using a VPN (or confirm you’re not) • Does the error only appear when you try to make a purchase, or does it show up elsewhere too?
If possible, a screenshot of the exact error message would also help a lot, as different purchase issues can look similar but have very different causes.
In the meantime, a few things you can try (no reinstall needed):
• Close the game completely and reopen it • Switch between Wi-Fi and mobile data • Make sure your device’s system date and time are set automatically • Check that your game app is fully up to date
Once I have those details, I can better understand what’s blocking the purchases and take it from there.
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Each time I start a new Episode Race, it immediately shows that someone has already finished the race, which is impossible. And yes, it’s the same players EVERY SINGLE TIME. I’ve played nearly fourty rounds, and the same person wins instantly as soon as the race begins. This is completely unfair. I can’t compete normally,…
1st, look how TERRIBLY MISERABLE my map is. My gold of 1500 within like few weeks, just thrown away uselessly cuz of "every single" SUDDENLY APPEARING EXTREME TERRIBLY HARD levels as "real real" HELL, literary deleating 10 ~ 600 gold in 1 GAME, & now hearts too 💔💔💔💔💔. So as U can see my 1500 of gold dropped to 1 within FEW…
I have been on level 9292 for 3 weeks now!!! Why is it not giving me a chance to win without buying lives???? I play this game every day and I am no longer having any fun. Please help.
I have been trying to passando level 10611 for two days, but there is no yellow candy. I can see other players are having the same problem
HUGE MIDDLE FINGER TO Y'ALL FOR FORCING PEOPLE TO PAY TO PLAY!! 🖕🖕🖕🖕
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
