Candy Crush Saga

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How can I be rewarded for an achievement when the game froze

Hi. 3 UFOs were lost when the game froze.
I completed a piece and the game froze at the end and now I need to complete the level again.
I have an iPhone and the screen shot is attached.
It was level 11,763.
please advance me, thanks as now I need to complete the level again and it would mean day 6 achieved and possibly winning the race

IMG_6370.png

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christinewupp

Hi there @LukeLuke If you are looking for a way to contact Player Support the please use this link:

https://soporto.king.com/?type=community

christinewupp

Please do not post this link any more @kiara_wael since it leads to a page that no longer exists.

@QueenB Is there anything you could do about this? I have noted it several times. The link will lead to the page "permission problem".

kiara_wael

Hi and Welcome to the King Community

I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.

Welcome! 👋

New here? Sign in or create an account to join the fun.

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kiara_wael

Hi and Welcome to the King Community

christinewupp

Please do not post this link any more @kiara_wael since it leads to a page that no longer exists.

@QueenB Is there anything you could do about this? I have noted it several times. The link will lead to the page "permission problem".

christinewupp

Hi there @LukeLuke If you are looking for a way to contact Player Support the please use this link:

https://soporto.king.com/?type=community

Welcome! 👋

New here? Sign in or create an account to join the fun.

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