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End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
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Hi everyone 👋
Quick update on this, the team has identified the issue that was preventing the option to buy extra moves (or watch ads) from appearing at the end of a level.
This should now be fixed ✅
Please fully close and restart your game, then try again and let me know if the option is back for you.
If you’re still only seeing “Retry” after restarting, drop a comment and let me know which device you’re playing on so I can follow up.
Thanks so much for flagging this and for your patience while we looked into it!
Me as well. I have been to the play store and updated the game and that didn't help
Hi
Why am I no longer getting ads in the game?Why am I no longer getting ads in the game?
It just happened again after the race I won but this time the ad was just a black screen and when I clicked the X the screen closed and the 3 + 3 gold I could’ve won were greyed out. Fix this please.
Most ads that play in my iPad since the last update February 27th are broken and freeze, won’t allow me to collect moves, candies, gold, etc because after the ad plays I can’t click the X to close and collect or the ads just freeze and lose all moves or candies that I would’ve collected. This needs to be fixed!
Same with me on iPhone, I’ve tried everything but stistill no buy more moves option!!
Hi there. This just started doing this for me last night. I have restarted but nothing is helping.
I have seen the response on here but mine just started last night. I have restarted the app. I have closed it completely and it is still doing it
Motorola g is still affected
issue has been resolved.thanks
I logged out as instructed to correct the issue and lost all my progress
NOT FIXED!!!
Fantastic 😎 thank you so much for getting back to me so fast @Clementinewew 🤗
I updated the game and it worked, thanks 🙂
Hi @Clementinewew
We have been looking at this issue in your account and found that a purchase for extra moves was made today, can you confirm if the issue has been fixed for you or did something different happened today?
I’m having the same issue. I have not been able to use my gold bars to buy extra moves.
User id 1501225444
I haven't been getting watch ad for extra moves option for over 2 years now. Can this be fixed? Playing this on my Android phone.
Hi everybody and thanks for letting us know the issue is still persisting!
To help us investigate further, could you please send us a screenshot where the Retry/Try Again button appears? That’s the screen where the purchase option is supposed to show up.
If you can share a screenshot of that screen that would really help 🙏
I am still experiencing same issue.
I have the same problem, restarting the game doesn’t help:(
Same 😔
