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About level stuck

pinniewinnie

Hi! I just downloaded Candy Crush Saga on my Android phone. I've been playing on my iPhone and I'm already over level 300. My account has always been linked to Facebook.

When I signed in with the same Facebook account on my Android, it started me at level 11 instead of my current level. Is there anything I can do to get my progress back?

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Carol-38

https://community.king.com/en/candy-crush-saga/discussion/590683/about-level-stuck

Hi @pinniewinnie Welcome to the Community 🤗 it's nice that you have joined us, although it would have been nicer if it wasn't because you are having problems.

There are a few problems with games being played via Facebook at the moment and I know they are being looked into.

Could you force stop your game app, but whatever you do don't uninstall it, then clear your cache. Once you've done that, see if you are back to the level you had reached. If it is still showing you at level 11 come back and let us know.

You may find what I have attached below helpful for replying, just click on the 'View Post' in green and have a read. Good luck and hope to hear from you again to see if everything is working properly 😏

https://community.king.com/en/candy-crush-saga/discussion/589285/how-to-reply-to-posts-tagging