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Why I cant move any candies despite having more moves?

cycasas

The only clickable action is by clicking the settings and straight to quiting the level. This is annoying since I have to force stop the level and my ongoing color bombs will be gone afterwards. I took a screenrecording but dont know how to upload it here.

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cycasas

https://community.king.com/en/candy-crush-saga/discussion/comment/3587780#Comment_3587780

Hello @QueenB,

Thank you for your response and apologies for the late revert as I was busy at work the past few days, regarding your inquiry:

> When this happens, is it the whole game board that stops responding? Yes

> For example, if you try to switch completely different candies somewhere else on the board, are those also unable to move? Yes, only the settings button is responsive.

Could you also let me know which version of Candy Crush Saga you currently have installed? on my Android settings it says version 1.333.2.1, is that the correct info you're looking for?

QueenB

Hi @cycasas

Thank you, this is really helpful, especially the second recording.

And thank you @PummyRaj for jumping in and helping gather more details here too.

I think I understand what is happening now, but there is one thing I'd like to confirm before I pass this on to the team.

When this happens, is it the whole game board that stops responding? For example, if you try to switch completely different candies somewhere else on the board, are those also unable to move?

From your video and description, I can see that the candy you were trying to switch would not move and that you couldn't use the timed Lollipop either, while the Settings button was still working.

Could you also let me know which version of Candy Crush Saga you currently have installed?

You've already given us two very useful examples from levels 16 427 and 16 525, so there's no need to try to reproduce it again. I really appreciate you taking the time to record these.

HM100

https://community.king.com/en/candy-crush-saga/discussion/comment/3585358#Comment_3585358

Similar past glitches were reported by me back in August 2025 ago about Candy Frog and Wonderful wrapper under certain cases. Lately I haven't been forced to lose the high Win Streak because of this compared to the past where my long win streak would always be lost somewhere because of this. See this post for more information.

https://community.king.com/en/candy-crush-saga/discussion/504970/candy-frog-and-wonderful-wrapper-glitches

I've also hit that issue by landing the Candy Frog into a non-spawning key (Usually surrounded along with Liquorice Fences). One time I've hit it on the move where after landing the frog into a Sugar-coated Color Bomb would have won the level but forced the game board to froze and had to retry the level while also sacrificing one slice of cake from the Sunday Don't Feed the Troll event (Fine Dining Stage).

cycasas

https://community.king.com/en/candy-crush-saga/discussion/comment/3585419#Comment_3585419

As I sent my earlier response I went back to playing and was able to see the same issue on level 16525, here's another screenrecording I took:

https://youtube.com/shorts/6fgTOiCw8LI?si=pbSE5Uvx-oL29hfR

and same thing, the candies are not falling on the right side

cycasas

https://community.king.com/en/candy-crush-saga/discussion/comment/3585419#Comment_3585419

Yes, if you notice when I tap the screen there would be a faint circle button showing up, ai tried to move the orange but it wont budge.

Same thing with the lollipop timer, the only clickable action was the gear icon leading to settings.

And yes, this would often occur in the middle of the level, I saw another comment below that the game might think that candies are still falling hence I cant interact with it.

Usually, if I retry the level this wont reoccur, its not something I can reproduce on the same level, it is an intermittent situation. I would say this would be the 6th time I experienced this and this time I made sure to capture a video just in case since its such a waste to lose a streak specially the colorful bomb candies and often the streak in gold challenge is also lost since I had to forcefully quit the level and start it again :(

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3585349#Comment_3585349

Hello again @cycasas🤗

Thank you for replying back and also posting the link for your video!

In the video clip, the game is suggesting a move with Orange candies! You couldn't move those candies as well?
Also, I see a timer on your Lollipop booster! Were you not able to click on that either?

You already achieved 1 star and also you have collected bubblegum thingies! So, this happened after you played the game a little bit, right?

Did you play the level only once or it was just the same every time you tried?

I will need all these details to report the level & glitch to our Community In-charge team, please!🙏

シリンダーノット

Looking at the video, I noticed something peculiar:

Due to a glitch, that orange candy refuses to fall. Because the game thinks that candies are still falling, you can't interact with board elements or use boosters.

cycasas

https://community.king.com/en/candy-crush-saga/discussion/comment/3584897#Comment_3584897

Hello Thank you for responding.

It was level 16427, I'm using an Android device (Vivo v30 model)

I tried uploading it on youtube and this is the link:

https://youtube.com/shorts/JCDKIDPetII?si=C9stJnFIV7oPtsBJ

PummyRaj

Hello @cycasas🤗 Hearty Welcome back to the King Community!

I am very sorry to hear that you are experiencing an issue in your game!

Which level are you playing right now? And which device are you using?

It is very smart and nice of you to take a screen recording to show the issue!🙌🌟
From what I remember, the only way to post a screen recording is - to upload the file to YouTube. Then, add the file through the paperclip icon📎you see at the left bottom of the comment box!

I am trying to find if there is another way! But, please try above step and see if you can attach the recording!

Once again, Thank you very much for recording the glitch to report it to King game team!🙏

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/591110/why-i-cant-move-any-candies-despite-having-more-moves

Hi @cycasas not sure if you are new to the Community, but if you are Welcome 🤗

To add a screenshot you click on what I have highlighted below, then chose what you want to attach from your files. Good luck and hope to hear from you again 😏