Life requests

Question

Hello, I have a problem with Life Requests in Candy Crush Saga.

When I run out of lives and use the "Ask Friends for Lives" button, my requests are not received by my friends at all.

However, when my friends request lives from me, I receive their requests normally. Also, when I go to Friends and manually send a Life Request to a specific friend, it works and they receive it.

So the problem only happens with the "Ask Friends for Lives" button after I run out of lives.

I have already updated the game, cleared the cache, restarted the game, and checked my Facebook connection.

Please check my account and fix the Life Request feature.

Thank you.

Carol-38 · Answer

https://community.king.com/en/candy-crush-saga/discussion/591143/life-requests

Hi @mohamed1199 Welcome to the Community 🤗 I have also been having problems with lives. Not exactly the same as yours, but I am not receiving lives certain friends are sending me. I have now sent a message to Player Support as it has been going on for too long now.  Lives being sent and received have been a problem for years, so not sure if my email will do any good, but it was worth a try.

We are all players like yourself in the Community so unable to check accounts.  But now you have joined us, have a read and join in other posts, it's always nice to know how others are doing, and you might pick up a few tips .

MountainMom · Answer

Hello @mohamed1199 and Welcome to this King Community!

Thank you for clearly describing your issue and for trying our standard troubleshooting steps.  I understand how frustrating it is when the game closes prematurely.

Unfortunately, We cannot access records for individual player accounts from this Community.  In order to receive the best possible assistance, please reach out to Player Support through your game:

* Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”

This way our Player Support Team will have the details about your device and account and should be able to assist you 💚