Subject: Request to restore/transfer Candy Crush Saga progress (User ID: 10827757102)

Question

Message Details:

​Dear King Support Team,

​I am writing to request assistance in recovering and transferring my Candy Crush Saga progress to my active email account.

​Here are my account details for verification:

* ​Current Game User ID: 10827757102
* ​Current Level Progress: Level 19118
* ​Gold Bars Balance: 13094 Gold Bars
* ​Email Address for Account Transfer: Edited by CM:⛔️That’s too much personal information - Check our House Rules.

​Issue Description:

My game was previously linked to a Facebook account that I closed permanently years ago. Recently, after switching phones, I have been unable to sync my progress using Facebook. The in-game automated bot has recorded my query but has not connected me with a support agent.

​Kindly assign a human support agent to manually link my existing progress (Level 19118 & 13094 Gold Bars) associated with User ID 10827757102 to my email address Edited by CM:⛔️That’s too much personal information - Check our House Rules.

​Thank you for your assistance.

​Best regards,

Edited by CM:⛔️That’s too much personal information - Check our House Rules.

Carol-38 · Answer

Hi @amit806 Welcome to the Community 🤗 I have seen your other post re this problem, as you have entered personal details I have flagged the Community Manager and hopefully she will see it and delete the post.

We are all players like yourself in the Community and are unable to access anyone's game.  You will need to contact Player Support explaining to them what has happened and you can give them all your details.  You can do that through your game by clicking on the Pink toggle

Open your game, but before clicking on play, click on the Pink Wheel, at the bottom left hand side.

After clicking on the Pink Wheel (the⚙️icon), click on "Accounts & Help".

In the next page - click on "Help Center".

You should then see a list where you pick a topic, I select "Events & Challenges".

Choose a event, I chose Weekly Contest, it's easier.

Scroll all the way down and click on "Chat with us" that is the "contact" us button.

The Chat Bot will ask you some questions, there are quiet a few.

At the end, the bot will say "the issue has been reported.

You will/should then receive an automated email which may ask for you to reply again explaining your problem,

It isn't a quick process, but hopefully it will sort your problem out 👍

PummyRaj · Answer

Hello and Welcome to the King Community @amit806🤗

This King Community is a public forum!  Hence, please refrain from posting your personal details!

I will request our Community In-charge to remove your email ID.

With regards your issue / request, you will have to contact King Player Support team, as only they have resources to retrieve / transfer game progress from one account or another!

If you need further assistance with steps, etc., please reply back and let me know which device you are using!

Thank you for joining the Community & have a great rest of the day!🍫

Carol-38 · Answer

@QueenB   ﻿This is a duplicate post, this one has too much personal info.  I will reply to the other one.