Game Reward Issue

ameerail1999

Hello,

I kindly request your assistance in resolving an issue I am experiencing while playing the game.

Whenever I watch an advertisement to receive additional rewards or extra attempts, the game closes immediately after the advertisement and restarts. Unfortunately, I do not receive the reward or the additional attempts for watching the advertisement.

I would appreciate it if you could investigate and resolve this issue. If the problt compensation for the rewards I missed

My account ID is 14192353323

Thank you for your assistance and support.

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/591469/game-reward-issue

Hi @ameerail1999 Welcome to the Community 🤗 it's nice that you have joined us.

Many, including myself are having problems with adverts crashing our games,and again many of us have reported it to Player Support.

We are all players like yourself in the Community so we are unable to do a thing about this problem except report it to Player Support.

What you will need to do is keep a note of which adverts crash your game then email Player Support through your game. You open your game then ⬇️

• Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
• Click on the Account & Help button in the Settings window;
• Click on "Help Center" (just below to your game ID number);
• Now, scroll down all the way to "Privacy & Terms" and click on it;
• The second option you see will be about "Reporting an Ad";
• Click on it to open and follow the suggestions & instructions to report the Ad.

Also being new to the Community you may find what I have attached below helpful. Click on the View Post in green and have a read. Good luck with contacting Player Support and hope to hear from you again 😉

https://community.king.com/en/candy-crush-saga/discussion/589285/how-to-reply-to-posts-tagging