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Announcement without gifts

lujilu11

Everytime that I watch an announcement, i cant get my gift. What happen with that?

Screenshot_20260812_215335_Candy Crush Saga.jpg

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Carol-38

https://community.king.com/en/candy-crush-saga/discussion/591481/announcement-without-gifts

Hi @lujilu11 Welcome to the Community 🤗 now that you've joined us have a read of other posts. You will see so many of us keep messaging about adverts not working, crashing and closing our games. As you have taken a screenshot that would be helpful to send to Player Support to show which one was bad for you. If you do want to do that it can be done through your game ⬇️

Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
Click on the Account & Help button in the Settings window;
Click on "Help Center" (just below to your game ID number);
Now, scroll down all the way to "Privacy & Terms" and click on it;
The second option you see will be about "Reporting an Ad";
Click on it to open and follow the suggestions & instructions to report the Ad.
It should also give the option to attach a screenshot.