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Everytime i try to see an ad to get reward or just play, private policy comes up and my game stops. I cannot see ad, cannot get reward and literally cannot play. How can i get rid of private policy?
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Hi @miintori Welcome to the Community 🤗 We are all players like yourself and it's nice that you have joined us. That's strange what you are seeing, I've had it before and there's normally a box that says 'Agree' on mine. If it keeps happening you would be best to contact Player Support asking them to check your game to see what is happening. You can do that through your game by ⬇️
Opening your game, but before clicking on play, click on the Pink Wheel, at the bottom left hand side.
After clicking on the Pink Wheel (the⚙️icon), click on "Accounts & Help".
In the next page - click on "Help Center".
You should then see a list where you pick a topic, I select "Events & Challenges".
Choose a event, I chose Weekly Contest, it's easier.
Scroll all the way down and click on "Chat with us" that is the "contact" us button.
The Chat Bot will ask you some questions, there are quiet a few.
At the end, the bot will say "the issue has been reported.
You will/should then receive an automated email which may ask for you to reply again explaining your problem.
It isn't a quick process, but give it a try and let us know how you got on, good luck 🤞
Also being new to the Community you might find what I have attached below helpful. Click on the View Post in green and have a read. Hope to hear from you again 😉
