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Watching a video add but no reward

11730

Hello King,

After watching a video add for extra lives during a level, I can't go back to the level and I don't receive 1 or 2 extra lives. I'll have to close the entire game and start the game all over. Is it a bug?

I'm from Holland and my english isn't that great, so I hope you'll understand my problem. Thank you.

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1123527916

This is happening to me too!

I'm in NI, it's so frustrating!!

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/591681/watching-a-video-add-but-no-reward

Hi @11730 Welcome to the Community 🤗 We are all players like yourself and it's nice that you have joined us. Also well done for your translation into English, it is very clear what you are saying.

Many are having problems with adverts not working properly and closing games. It has been reported and being looked into. I have attached below the thread that is dealing with it, click on the View Post in green and have a read. You can also add your comments, and if you know which advert(s) are causing the problem(s) it would be helpful to add that as well. Good luck with your game and hope to hear from you again 😉

https://community.king.com/en/candy-crush-saga/discussion/591544/%EF%B8%8F-under-investigation-ads-freezing-black-screen-or-rewards-not-received