Purchase package not recieved

Question

Hi, i puchased a package yesterday evening and i didnt receive it. Please look into this. I paid 9,99 for 50 goldbars and extras .

This was my first purchase yesterday . After starting the fame a few times i bought another package which was put in my account. Still missing the first

My ID 1006894129

Tann_tann · Answer

I have the same issue purchased the diamond vault keeps telling me contacting .. purchased couple weeks ago I even emailed no response.. they are ripping people off

Carol-38 · Answer

https://community.king.com/en/candy-crush-saga/discussion/591808/purchase-package-not-recieved

Hi @RhondaBoogie not sure if you are new to the Community, if you are Welcome 🤗

As we are all players like yourself, we are not able to add missing Gold Bars or other items from the Community.  As the reward is missing from your game, you’ll need to contact Player Support directly through the game, so they can check your account:

So open your game and click on the Pink Cogwheel, top right of your map, then go to ⬇️

Account & Help → Help Center → choose the relevant topic → scroll down → Contact Us / Chat With Us.

Good luck, hope you get it sorted 👍