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Hi @1499818580 Welcome to the Community π€ We are all players like yourself and it's nice that you have joined us. Could you give a bit more information of what you are saying please. Are you saying you spent real money to buy something and it wasn't received. If so what was it you purchased and when. Hopefully you will answer, and to help you with that, have a look at what I have attached below. Click on the View Post in green and have a read, hope to hear from you again π