Hello Candy Crush Support Team,
I am experiencing a serious issue with my account. I won 200 gold bars in the game, and when I open the game, the 200 gold bars appear at first, but then they disappear and are not added to my balance.
I want to make it clear that I have not changed my device, and I have not done anything that should cause the reward to disappear. Please check my account and the reward history to verify this issue.
I legitimately earned these 200 gold bars, so I kindly request that you investigate the problem and restore the missing 200 gold bars to my account.
I would appreciate it if this issue could be resolved as soon as possible. Thank you for your assistance, and I look forward to receiving my missing reward.
Best regards
