Level help

habiburrahman78692

Hello,

I was playing Candy Crush Saga linked to Facebook (name: Habibur Rahman) and I had over 10,000 levels.

I logged into my King account with email: Edited by CM:⛔️That’s too much personal information - Check our House Rules.

After logging in, my progress reset to a very low level (around level 28).

Please help me transfer my old Facebook progress to this King account.

Thank you.

QueenB

Hi @habiburrahman78692

It sounds like the progress saved to your Facebook account and the progress saved to your King account are different.

If your 10,000+ levels were saved through Facebook, please try opening Candy Crush Saga and connecting with the same Facebook account you used before. That should bring back the progress linked to that account.

If you want the old Facebook progress transferred or connected to your King account, that’s something Player Support will need to help you with, as we can’t merge or transfer game progress from the Community.

You can contact them directly from the game:
Profile → Help Center → open the relevant article → scroll down → Chat With Us

They’ll be able to check the accounts and help you recover the correct progress.