Me eliminaron cerrando el juego

Raulex

Gaste más de 200 barras de oro para pasar el desafío de 25 episodios sin perder, y cuando ya no tenía más, me obligue a comprar más barras de oro y después de comprar me borró de la pantalla y cuando entre nuevamente ya me habían sacado del juego. No es justo y deseo mis barras de regreso, ya son varias veces

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/592080/me-eliminaron-cerrando-el-juego

Hi @Raulex Welcome to the Community 🤗 We are all players like yourself and it's nice that you have joined us.

I take it you are talking about Candy Royale, are you. Unfortunately there seems to be many problems with the system, crashing games. As you purchased your gold bars, you would be best to contact Player Support and see what they can do. You can do that through your game.

So open your game and click on the Pink Cogwheel, top right of your map, then go to ⬇️

Account & Help → Help Center → choose the relevant topic → scroll down → Contact Us / Chat With Us.

You will have a nice chat with Kingsley the bot first, then you should get a ticket_issue number then an email from Player Support. You may need to explain again in the email you get, but give it a go. Would be nice to know how you get on, good luck 👍

Also just so you know, we are all asked to communicate in English so that everyone can understand and join in. So for future posts could you please translate what you want to say into English before posting. Hope to hear from you again 😉