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I recently bought some gold and some other things to help pass levels! After doing so I don’t get extra lives or extra moves! It really aggravates me!
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Hi @Vicki_1972 Welcome to the Community 🤗 We are all players like yourself and it's nice that you have joined us.
Are you saying that after spending real money to buy something in your game, your adverts have now stopped. If that is what you are saying, you are not alone. Sadly many players join the Community saying the same thing, but then it's too late. King will never agree that this happens, but there are too many it has happened to, for it not to be true. And I'm sorry to tell you that it's possible you won't ever get adverts back again. But if you do please let us know, because it's always helpful to pass on.
Now that you have joined us, please have a read and join in other posts mainly under Discussions, that way you will get to see what is going on. It's also nice to know how others are doing.
If you are going to stay, you may find what I have attached below helpful, click on the View Post in green and have a read. Hope to hear from you again 😏
Hello @Vicki_1972 and Welcome to this King Community!
I understand how frustrated you must be because your purchased irptems did not arrive in your game. Did they eventually appear?
Unfortunately, we can’t restore items directly here in the Community. So, if you haven't yet received them, you will need to contact King's Player Support team.
Please reach out to them through your game by tapping the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of your issue, scroll all the way down and select “Chat With Us.”
You will be greeted by a bot and will need to provide additional information to them. You can get device-specific advice in the following topic within our Help Center
👉 Purchases and Payments
Player support should be able to check your account and make things right. Thanks for your patience and for reporting this so quickly 🙏
