Game Freezing causing lost of my Daily Stamp Rewards

Question

I'm on level 13,695, today I received my Daily Stamp Rewards which included 15 minutes of lollipop, 15 minutes of the flying saucer and 5 minutes of the big Surprise ( I don't know if those are the actual names). My game froze up right when I used the first big surprise and it stayed frozen until I lost all my goodies! So Candy Crush took back what I had achieved, what a BUMMER!

QueenB · Answer

Hi @dianad424 ,

I’m sorry this happened, especially just after you had collected your Daily Stamp rewards.

Could you let me know which device you’re playing Candy Crush Saga on? Also, was this the first time your game froze like this, or has it happened before?

If you’re playing on a mobile device, please also check that you have the latest version of the game installed and enough free storage space on your device.

Carol-38 · Answer

https://community.king.com/en/candy-crush-saga/discussion/592500/game-freezing-causing-lost-of-my-daily-stamp-rewards

Whoa @dianad424 and I have a good old swear when the pop ups keep messing up my Daily Stamp Rewards.  But what's happened to you is so much worse, ching, ching, I've just thrown a few more coins in the swear box.

And of course, it isn't the systems fault, must be something you did 😧

Good job we've got the Community to have a moan in 🙃