How do I transfer my facebook progress into my King account

joe__simon

I'm having trouble transferring my progress linked to my facebook account on my S24 to my king account. When I sign in with my facebook i can see the progress, I sign out to sign back in with my king account, as soon as I sign out before signing back in the progress goes back to level 1. and I don't know if it's an update thing but there is no home screen that shows play or save your progress or anything (as it was mentioned on the forum) so please can anyone help me figure it out?

kiara_wael

Merging your Facebook and King accounts ensures your game progress is saved and synced across devices for a seamless experience. Follow these steps to successfully merge your accounts.

 

Before you begin

• Confirm that both accounts are individual and not previously synchronized with other accounts.
• Ensure your device is connected to a stable internet connection.

 

"I play connected to Facebook and want to merge with a King account"

1. Log out of Facebook in the game:
   • Open the game on your device.
   • Navigate to the Profile Menu.
   • Tap Log Out.
2. Create a King Account (if you don’t already have one):
   • Go to the Profile Menu and select Sign Up.
   • Register using your email address.
3. Log in to your King Account:
   • Select Log in with email.
   • Use your King account credentials to log in.

Your Facebook progress will now sync with your King account.

"I play connected to a King account and want to merge it with Facebook"

1. Log out of your King account:
   • Open the game on your device.
   • Navigate to the Profile Menu.
   • Tap Log Out.
2. Log in with your Facebook account:
   • Tap Log in with Facebook.
   • Enter your Facebook login credentials.

Your King account progress will now sync with your Facebook account.

 

What if my progress doesn’t sync?

If your progress doesn’t sync, we can manually transfer your progress to a new account. However, there are some points to keep in mind: 

• Level progress will transfer, but items like Boosters, Lives, and Gold Bars will not.
• All levels will show 2 stars by default, and high scores will not transfer.

 

Tips for a smooth experience

• Use the same device you play on when merging accounts.
• Double-check your login credentials for both Facebook and King accounts.
• Regularly sync your progress to avoid data loss.
   

If you still don't see the right level please force close the game, wait a few seconds, and then reopen it play any level .If that doesn't work then please sign out of your Facebook/Kingdom account, close the game, reopen it and then sign back in again - sometimes it just needs a little nudge to make sure the level loads correctly.

If the issue persists, after reconnecting, please email this to our Player Support Team here and tell your Game ID there.