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(BUG) Super Color Bomb soft-locked

tank45b

For the second time I had my Super Charger event soft-locked.

This happened when I had the Super Color Bomb active, and then for some reason the game reapplied the 3 level challenge. Now it’s permanently off. Winning levels doesn’t progress the challenge and losing also doesn’t work.

Level 16215, 0/3

After winning the level, still 0

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Alex_The_Witch

https://community.king.com/en/candy-crush-saga/discussion/592848/bug-super-color-bomb-soft-locked

Hey there @tank45b . Hope you're doing well.

I'm sorry to hear you're having this issue with your Super Color Bomb. It definitely shouldn't help, so like christinewupp said, it looks like a technical issue or glitch.

I've checked your account on our side and can see that you're playing on iOS. Could you please try the steps below and let me know if they help at all:

Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds
Update your device to the latest version of iOS and check for any updates for the game app
Make sure that you have enough storage on your device. We recommend having at least 2GB free - to check this see this link

If the issue remains, please send me the following details about your device and game version, so I can send the case to our Studio team:

What make and model is your device?
Which Software Version is installed? Go to Settings > General, then tap About to find your Software Version.
What version of the game are you running? Open the Settings app. Go to General > iPhone Storage. Wait till it shows the list of apps. Click on the game app to see the App Version.

Thanks in advance and have a great day!

MountainMom

Hello @tank45b, I am sorry to hear your Super Color Bomb does not unlock. So we can investigate, would you please provide your Game ID, the type of device and platform on which you play, and confirm that your game app and device are updated?

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Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/592848/bug-super-color-bomb-soft-locked

Hello and welcome!

I read your comments and that you had uninstalled and reinstalled your game.

You will always be warned before uninstalling. Yes, it's true that you will lose all your boosters. The gold bars will remain.

You can always log out and log in again first. This also helps many players.

If problems arise again, you're welcome to check the Help Center. You can find it in the game - red gear - Account & Help and click on the Help Center button. There, you can search for your problem and you can also enter it into the search bar.

Otherwise, write an email to customer service, "contact us".

Good luck!

Alex_The_Witch

https://community.king.com/en/candy-crush-saga/discussion/592848/bug-super-color-bomb-soft-locked

Hey there @tank45b . Hope you're doing well.

I'm sorry to hear you're having this issue with your Super Color Bomb. It definitely shouldn't help, so like christinewupp said, it looks like a technical issue or glitch.

I've checked your account on our side and can see that you're playing on iOS. Could you please try the steps below and let me know if they help at all:

Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds
Update your device to the latest version of iOS and check for any updates for the game app
Make sure that you have enough storage on your device. We recommend having at least 2GB free - to check this see this link

If the issue remains, please send me the following details about your device and game version, so I can send the case to our Studio team:

What make and model is your device?
Which Software Version is installed? Go to Settings > General, then tap About to find your Software Version.
What version of the game are you running? Open the Settings app. Go to General > iPhone Storage. Wait till it shows the list of apps. Click on the game app to see the App Version.

Thanks in advance and have a great day!

MountainMom

Spinnifix

@christinewupp

Thank you, Christine, I hadn't seen that in that way.

@tank45b

Maybe it's a server problem. The internet connection needs to be stable.

That could also be a reason.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3640519#Comment_3640519

The issue seems to be that the super charger does not get unlocked: Look at the two screenshots. After passing one level we should see 1/3, then 2/3 after the next level, and then after the next level the super charger will get unlocked and become available. This is not happening here, so there is a glitch. This needs the help from a Game Expert or player support. Perhaps @Alex_The_Witch or @MountainMom you might have some idea why the super charger is not unlocking for @tank45b ?

Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/592848/bug-super-color-bomb-soft-locked

Hello and welcome!

I didn't really understand you properly.

You have to play and complete 3 levels, and then you'll get the Super Color Bomb.

It will be added to the game for you. It's possible that this color bomb isn't visible, but is blocked in the game, and you'll need to unlock it through gameplay in order to use it.

I hope this helps you further. Otherwise, please ask.

tank45b

Just happened again, plzzz mods

tank45b

Uninstalling and installing the game solved the issue.

Lost all of my boosters doing that though 😭😭😭