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Didnt recieve my purchase on candy crush yesterday but have been charged.
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Hi @Toadyman07 not sure if you are new to the Community, but if you are Welcome π€
Many have posted saying they haven't received what they paid for. Sometimes it takes a while, but if you have closed your game, cleared your cache, and you still haven't got what you paid for, you will need to contact Player Support, and explain what has happened. You can do that directly through your game, so they can check your account:
Open your game and click on the Pink Cogwheel, top right of your map, then go to β¬οΈ
Account & Help β Help Center β choose the relevant topic β scroll down β Contact Us / Chat With Us. When you get to Kingsley the bot, explain what has happened.
Once you've done all of that, you will receive an automated email reply, you will need to explain it all again on that, what has happened. It isn't a quick process but good luck, hope you get it sorted π
