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Candy Teams

AdamAbdullah

Subject: Server Glitch - Candy Teams Feature Missing on My Account

Hello, my main account has a glitch. The 'Candy Teams' feature is completely missing and never unlocked or even shows up, even though I am at Level 2196 now. I have tested creating new accounts on the same device and they get the feature instantly and unlocked at level 20. Please can anyone help?

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Accepted answers

christinewupp

It's not a problem to be fixed @AdamAbdullah . The reason we sometimes see this message is if the thread we are trying to access has been closed and no longer is open for public view. This happens quite often now. Which thread is it you were trying to look at?

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AdamAbdullah

https://community.king.com/en/candy-crush-saga/discussion/593095/candy-teams

https://community.king.com/en/candy-crush-saga/discussion/comment/3633994#Comment_3633994

I don't understand, sorry

QueenB

Thanks for the tag @christinewupp and I have found the thread!

@AdamAbdullah I have merged your first post with this one so we can continue with the discussion in this thread that we are in now!

christinewupp

@QueenB or @LoFiGummy Please could this be looked into?. I note that in his profile @AdamAbdullah has posted two questions/discussions but one of these is missing, so it appears to have been deleted. Perhaps the system used to delete duplicates is a bit quick in deleting threads or posts with certain headers or topics. It is both confusing and off putting for someone to see the permission page when trying to access their own post. No wonder people don't return to this community after such an experience.

AdamAbdullah

@christinewupp

I was asking for help regarding 'Candy Teams' are missing from my account when someone named @kiara_wael replied. Every time I try to read his/her message, this page appears.

christinewupp

AdamAbdullah

How to fix this:

kiara_wael

Hi and Welcome to the Community

Thank you for reporting. Ill pass this to the Game Team . The special events like these are bonus features in the game and therefore not designed to be there permanently. To help keep things fresh and interesting, our studio tweaks and introduces new features every so often. As such, they need to thoroughly check these during gameplay, so these special features may appear or disappear during ongoing tests, as well as during scheduled maintenance checks.

However, events and features in our games can also temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss.Normally, it comes back after you do one of the following:

01- Play one level

02- Close the app and restart your device

03- Check that you have a stable connection

Please note that these steps do not guarantee that the feature will return, and we are unable to add the feature back manually. and please also give Feedback here

https://community.king.com/en/candy-crush-saga/discussion/586188/candy-teams-play-together-win-together-info-questions-team-sharing