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Ads go on and on

casey226

Please get rid of ads that don’t work properly or go on and on. Double Tile (Hungry Studios) takes over two minutes to play out, regardless of what you tap. That’s just way too long. I’m not paying attention to the long ones. Nothing more than 30 seconds please. Less than 15 seconds is ideal. The 5 second ones are the best. There's also an Apple ad (8 issues detected on your iPhone) that goes on and on. Let’s make the ads short and sweet.

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MountainMom

Hello @casey226, I share your frustration with ads that are too long, have glitches, or are fraudulent! Unfortunately, some ads do not work as intended or are annoying.

The best way to make the King advertisement team aware of issues is to use the process described in the following article from our Help Center.

👉How to report an ad in your game

I have also found on some ads that there is a button in a bottom corner of the ad. After tapping on that button, I can select "Broken" from a set of options. This can be helpful.

I encourage you to report faulty or fraudulent ads. The more complaints submitted about a given ad, the greater the likelihood it will get fixed or removed completely.

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nikkiflapjack1

The ads crash the game anyway. Its not being addressed so pretty sure they're not going to fix ads that are too long. 😒

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/comment/3632997#Comment_3632997

Thanks for confirming that @QueenB. I've just had another chat with Kingsley the bot and opened another email re the Temu adverts. Yesterday played an Episode, and had the awful Temu close my game another three times. Hopefully someone will take notice and do something about that one and the Shein, as they are a right 🤕

Will wait and see what happens next time I play, and have another chat with Kingsley if it happens again 👍

Kingsley and I have become real buddies 🙄

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3632903#Comment_3632903

Hi @Carol-38 and yes, what MountainMom shared is correct.

The thread I opened in August was for a specific issue affecting Android devices where we saw a larger number of reports around ads freezing, black screens, the game closing, and rewards not being received. That particular incident was investigated and later confirmed as resolved.

That doesn’t mean we’ll never receive similar ad reports again. Individual ads can still be too long, behave incorrectly, fail to close, or cause other problems, and those should normally be reported through the ad-reporting process so the right team gets the details for that specific ad.

If we start seeing another clear pattern or a larger technical issue affecting players again, we’ll of course flag it and communicate about it separately, just as we did before.

So you’re absolutely fine to point players towards the reporting process MountainMom shared. 👍

QueenB

Hi @casey226 , thanks for sharing this feedback. I completely understand what you mean about some ads feeling far too long, especially when there are several timers or screens before you can return to the game.

I’ll make sure your feedback about the Double Tile ad, the Apple ad, and your preference for shorter ads is passed along.

If either of these ads is actually getting stuck, not closing properly, taking you out of the game, or not giving the expected reward, please do use the Report an ad in your game process @MountainMom shared above. That allows the ad team to receive the specific information they need about that individual ad ☺️

Carol-38

A question @QueenB I am still referring those posting about broken or bad adverts, to the main thread you opened on 14th August. I notice MountainMom has replied after me, saying to report them via the game. So is the thread you started no longer valid, and we should be telling all to report it like MountainMom has said. I just want to get it right for future posts 👍

Signing off, confused Carol-38

MountainMom

Hello @casey226, I share your frustration with ads that are too long, have glitches, or are fraudulent! Unfortunately, some ads do not work as intended or are annoying.

The best way to make the King advertisement team aware of issues is to use the process described in the following article from our Help Center.

👉How to report an ad in your game

I have also found on some ads that there is a button in a bottom corner of the ad. After tapping on that button, I can select "Broken" from a set of options. This can be helpful.

I encourage you to report faulty or fraudulent ads. The more complaints submitted about a given ad, the greater the likelihood it will get fixed or removed completely.

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/593108/ads-go-on-and-on

Hi @casey226 there are many adverts causing problems which is very frustrating, isn't it. Many of us have posted to say we get adverts that crash and close our games, do you.

There is a main thread about all of this, I have attached it below for you to see. You may wish to add your comments to it 👍

https://community.king.com/en/candy-crush-saga/discussion/591544/%EF%B8%8F-under-investigation-ads-freezing-black-screen-or-rewards-not-received