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My app froze restarted it nothing no update nothing I clear the cache and now everything but my level is gone why
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Hi @kiddloc20 Welcome to the Community π€ We are all players like yourself and it's nice that you have joined us. First of all your Newbie label was for the Community, because you have just joined, nothing to do with your game.
You say everything has gone after an update, did you have many gold bars, boosters and lives before the update.
As we are all players, we can't access your account, you would need to contact Player Support. That can take a while, but it's your only choice.
You can do that directly through your game, so they can check your account:
Open your game and click on the Pink Cogwheel, top right of your map, then go to β¬οΈ
Account & Help β Help Center β choose the relevant topic β scroll down β Contact Us / Chat With Us. When you get to Kingsley the bot, explain what has happened.
Once you've done all of that, you will receive an automated email reply, you will need to explain it all again on that, what has happened. It isn't a quick process but good luck, hope you get it sorted π
It would be nice to know how you get on, or if you have any problems doing it. Being new to the Community you may find what I have attached below helpful to reply to posts. Click on the View Post in green and have a read, hope to hear from you again π
Im not a newbie im on level 1713
