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I updated my app today

michelereads

And my Avatar is gone looks like it’s back to the drawing board for the developers. I’m kidding just a bug that need to be fixed. Can you please fix this issue? Thank you

Michele 🙂🍬

the second screenshot I waited to see if the avatar would come back but no luck

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Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/comment/3638722#Comment_3638722

It's nice that you figured it out yourself. Yes, that's right. By logging out and logging in again. Since I never do it, I didn't think to tell you. I just close the app, that's all I do. And then I log back in when I click on the Candy Crush icon.

Because there can sometimes be difficulties when you have logged out and want to log in again.

Please keep your data safe with you.

Good luck and thank you for telling me.

I'm always here for you if you need help.

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Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/comment/3638722#Comment_3638722

Because there can sometimes be difficulties when you have logged out and want to log in again.

Please keep your data safe with you.

Good luck and thank you for telling me.

I'm always here for you if you need help.

michelereads

@SpinnifixYou may find this funny but all I had to do was logout of my CCS app & log back in and my avatar reappeared!!

That is crazy but good to know if it ever happens again

I cropped it because it has my last name on my account & not everyone needs to know that information.

Best Wishes,

Michele

Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/comment/3638631#Comment_3638631

Okay, thanks. If you've done everything and everything is completely fine with you, then you can just go to the Help Center and write a message to the support there. You can find the Help Center in your game under the red gear icon under Account & Help.

Good luck!

michelereads

https://community.king.com/en/candy-crush-saga/discussion/comment/3638356#Comment_3638356

I played the game once today and I still have no avatar. It didn’t update itself that’s what happened today.

Best Wishes,

Michele

Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/593288/i-updated-my-app-today

Hello, it's often the case that if something isn't available, you play once and then the game updates itself. Even if you've already done the update before. It can still happen. To keep it running, the update is accepted directly afterwards.

Good luck!

Please report what happened to you in the game!

michelereads

https://community.king.com/en/candy-crush-saga/discussion/comment/3636866#Comment_3636866

Hi @CurtisyM it says it’s active on facebook

I just took this photo.

Michele

CurtisyM

Hi there @michelereads!

I am sorry to hear that you have been having an issue with your profile picture. 😣

Please make sure that the game app is enabled correctly on Facebook. Check which apps are active/expired through this link: https://www.facebook.com/settings?tab=applications

If the game is listed as ‘expired,’ it means it does not have permission to access any of their data, which means, friends list, progress and even profile picture may not sync to the game. Suggest to click ‘Renew Access’ to reactivate the app’s permissions.

I hope this gets you back on track and wishing you a great day! 🍭