I was unable to claim my reward due to an error.

최규리

Hello,

I am writing this using a translator.

While participating in Candy Royale, I spent about 80 gold coins playing the game. However, due to a bug, my gold disappeared, and I was suddenly eliminated from Candy Royale, losing everything.

This has happened multiple times, and it is extremely frustrating. I couldn't let it pass this time, so I am submitting an official inquiry.

I kindly request that you look into this issue and restore my lost gold and rewards.

I am extremely frustrated

Still, I love Candy Crush Saga. It has been my old friend for a long time.

ID 13347709166

Around 11:10 PM KST

*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address (present in one of the screenshots) - Our House Rules 

Alex_The_Witch

Hey there @최규리 ! I hope you're doing well. 

I understand you're having some technical troubles while playing and trying to redeem your rewards. Thank you so much for providing all this information, however, I edited out one of the screenshots that showed your email address, for security measures.

With that said, even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community.  

For issues of this kind, it's best to reach out to our player support team, as they have the proper tools to assist you: Contact Us . Feel free to share the same files you did here when you reach out to our team there.

The team is available 24/7, in Korean as well. Thank you in advance and have a great day! 🌞