Losing Lives

Question

I’m still having the same problem after several weeks: every time I access Candy Crush, all the lives I had saved up have disappeared, and my accumulated Booster Wheel spins—and today, the accumulated Brooch Sparks—are also being wiped out. Please do something to fix this; it is incredibly frustrating and maddening.

Thanks.

And a week later, I'm still in the same situation. FIX IT.

Carol-38 · Answer

https://community.king.com/en/candy-crush-saga/discussion/593486/losing-lives

Hi @AnaCB74 the best thing for you to do is contact Player Support.  Many have posted saying all their lives keep disappearing, it definitely is a problem, but I don't think King are admitting to it.

You can do it directly through your game, so they can check your account:

Open your game and click on the Pink Cogwheel, top right of your map, then go to ⬇️

Account & Help → Help Center → choose the relevant topic → scroll down → Contact Us / Chat With Us. When you get to Kingsley the bot, explain what has happened.

Once you've done all of that, you will receive an automated email reply, you will need to explain it all again on that, what has happened. It isn't a quick process but it's all you can do to hopefully get it sorted.  Good luck of you do try 👍

Spinnifix · Answer

https://community.king.com/en/candy-crush-saga/discussion/593486/losing-lives

Hello and welcome!

Is your game on the current version? Please check for updates.

Please play once and then your game will be updated. It can happen that not everything is immediately available when you open your game.

Also, make sure you have a good internet connection, that's important.

Good luck!