no gold bars

Question

payed by metapay for 10goldbars but never got them.here is a copy of my receite

Αυτή είναι η απόδειξη για την πληρωμή ύψους 1,74 € που καταβάλατε στο Facebook για BANK_GOLDBAR_PACK_NEW_01_XBOX_WEBSTORE_OPT_2.

Λεπτομέρειες πληρωμής

Είδος:

BANK_GOLDBAR_PACK_NEW_01_XBOX_WEBSTORE_OPT_2

Ημερομηνία:

Πέμπτη 17 Σεπτεμβρίου 2026 στις 3:11 μ.μ.

Αναγνωριστικό πληρωμής:

28789608804063280

Εφαρμογή:

Candy Crush Saga

Η αγορά έγινε με:

Πιστωτική κάρτα

Υποσύνολο:

1,40 € (EUR)

Φόρος:

0,34 € (EUR)

Τιμή:

1,40 € (EUR)

Σύνολο:

1,74 € (EUR)

Αμφισβήτηση αυτής της αγοράς

what can I do??

PummyRaj · Answer

Hello @marykakarouga🤗 Welcome back to the King Community!

I am sorry to hear that you did not receive your purchased items in your game!

Are you playing on Facebook - browser version?  Just wondering as you said you used Meta Pay!  Can you please clarify this for me to assist you better?

Thank you & hope to talk to you soon!🍫🍫

Spinnifix · Answer

https://community.king.com/en/candy-crush-saga/discussion/593805/no-gold-bars

Hello and welcome!

Please go to your Help Center. You can find it in the game - red gear - Account & Help. Please click on the Help Center button. Search for your problem. You can also enter it in the search bar. Otherwise, under "Contact Us". Write an email there.

Good luck!