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My candy crush saga account was lost

anuraggautam6395

Hello Candy Crush Support,

My old Candy Crush Saga progress was linked to my Facebook account, but now only a new game is opening. I cannot access my previous progress.

My Candy Crush Player ID is 210831918949520

Please help me recover my old Facebook-linked game progress.

Thank you.

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MountainMom

Hello @anuraggautam6395, before contacting Player Support, have you reviewed the applicable article in our Help Center? There you will find a topic called 👉Save and sync your progress👈. This topic includes tabs for various platforms, so you will need to select the appropriate tab and then scroll down to the "save and sync" article. You might be able to retrieve your progress more quickly by following the instructions in that article.

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/593872/my-candy-crush-saga-account-was-lost

Hi @anuraggautam6395 Welcome to the Community 🤗 We are all players like yourself and it's nice that you have joined us.

As we are all players like yourself we can't access accounts, you will need to contact Player Support.

You can do that directly through your game, so they can check your account:

Open your game and click on the Pink Cogwheel, top right of your map, then go to ⬇️

Account & Help → Help Center → choose the relevant topic → scroll down → Contact Us / Chat With Us. When you get to Kingsley the bot, explain what has happened. You should then be given a ticket number, either take a screenshot or make a note of it.

Once you've done all of that, you will receive an automated email reply, you will need to explain it all again on that, what you would like done. It isn't a quick process and can get a bit confusing, but give it a go. Good luck and it would be nice to know how you get on. If you would like to reply, you may find what I have attached below helpful, click on the View Post in green and have a read 👍

https://community.king.com/en/candy-crush-saga/discussion/589285/how-to-reply-to-posts-tagging