nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Candy Corner
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.

Subject: Final Warning: Repeated Loss of Game Progress at Level 11014 – Immediate Action Required

msalmanhaqqani

To: Candy Crush Support Team

Dear Candy Crush Support Team,

I am writing to express my extreme disappointment and frustration with Candy Crush Saga. Once again, I have lost all my game progress, despite investing a significant amount of time and effort to reach Level 11014.

This is not the first time I have experienced this issue. Previously, I uninstalled the game for a long period because of the same problem. After returning to the game, I am now facing the exact same issue again.

My Game Details:

Player Name: Muhammad Salman
Game Level: 11014
Player ID: 11710478246

Losing my entire progress repeatedly is completely unacceptable. Reaching Level 11014 required countless hours of dedication, and having all my progress disappear again is extremely frustrating.

This is my final warning. I expect your support team to investigate this issue seriously, restore my lost progress to Level 11014, and provide a permanent solution to prevent this from happening again.

I do not want to receive a generic automated response. I need a clear explanation of why my progress keeps disappearing and a practical, reliable solution to this recurring issue.

If this problem is not resolved, I will have no choice but to stop playing Candy Crush permanently and share my experience through an honest review on the Google Play Store.

I expect your prompt response and a satisfactory resolution.

Sincerely,

Muhammad Salman

Find more posts tagged with

Bug / Issue

Want to reply?

Comments

taktoja123

Don't waste your time writing mails. There are more and more problem with game, prizes, gold bars, special event. Last time they stole part of my items, I wrote many messages on forum, support centre and email - no answer, no help, only bot and no ticket number.

I receive the same instrucition as you many times - they really don't want to help or answer, only keep writing the same message without real help.

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/594053/subject-final-warning-repeated-loss-of-game-progress-at-level-11014-immediate-action-required

Hi @msalmanhaqqani Welcome to the Community 🤗 We are all players like yourself and it's nice that you have joined us.

As we are all players like yourself, there isn't anything we can do to to correct what has gone wrong again with your game. Try closing your game app, clear the cache, open again and play one level. If you haven't returned to your reached levels in the 11000's, you will need to contact Player Support yourself.

You can do that directly through your game, so they can check your account:

Open your game and click on the Pink Cogwheel, top right of your map, then go to ⬇️

Account & Help → Help Center → choose the relevant topic → scroll down → Contact Us / Chat With Us. When you get to Kingsley the bot, explain what has happened. You should then be given a ticket number, either take a screenshot or make a note of it.

Once you've done all of that, you will receive an automated email reply, you will need to explain it all again on that, of what the problem is. It isn't a quick process and can get a bit confusing, but give it a go 👍