Bars allocation

Question

I am having continual problem purchasing bars after numerous yrs of playing.  I get messages that offline option 5 bars and no spin allowance.  I have talked to my internet provider and been assured it is game provider issue.  Have to reset my internet after most every game and ready to give up if no way to correct

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3659860#Comment_3659860

Hi Peggy,

Since they just joined the Community, I don't think the link for main thread or to the main Help Center will help the players with their issues as the navigation will be confusing!🤔  Maybe, you can provide the link for the article about that actual issue or related issue(s)!

PummyRaj · Answer

Hello @CHanrath🤗 Welcome to the King Community!

I am sorry to hear that you are experiencing an issue while making a purchase in your game!

Can you please provide below details:

* Which device are you using?  If using a mobile device, which version of the App do you have right now?
* Can you please post a screenshot of the pop-up you are seeing when you try to make a purchase?
* The messages you see → "offline option" "5 bars" & "no spin allowance" — are all these appear in a single pop-up OR different pop-ups?
* If these are different pop-ups, please post screenshots of all 3 messages.

I will pass on these details to our Community In-charge team and seek their advice!

Thank you & hope to talk to you soon!🍫🍫

Spinnifix · Answer

https://community.king.com/en/candy-crush-saga/discussion/594371/bars-allocation

Hello and Welcome

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Good Luck