Help

michael7903

Im having trouble with redownload in all my games I lost them and redownload their not putting wear I was at im having its like I didn't save one of them

QueenB

https://community.king.com/en/candy-crush-saga/discussion/594775/help

Hi @michael7903

I’m sorry you’re having trouble getting your games and progress back. I’d like to understand exactly what’s happening so we can point you in the right direction.

Could you please let us know:

• Did you reinstall the games after deleting them or changing devices?
• When you played before, was your progress saved with a King account or Facebook account?
• Are you able to sign in to that same account now?
• When you sign in, does the game start you back at Level 1 instead of your previous level?
• Which King games are affected?

Once we know a little more about what you’re seeing, we’ll be able to guide you from there. 😊