I need help recovering my account.

hungbell

I lost my old Facebook account linked to the game. I would like to ask the support team to help me restore my old level to this new King account. • Old Facebook account ID: 14688135160 • New King account ID: 16741416435 • Old account level:thank. 501

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/595161/i-need-help-recovering-my-account

Hi @hungbell Welcome to the Community 🤗 We are all players like yourself and it's nice that you have joined us.

Being as we are all players we can't access accounts, you will need to contact Player Support. You can do that directly through your game, so they can check your account:

Open your game and click on the Pink Cogwheel, top right of your map, then go to ⬇️

Account & Help → Help Center → choose the relevant topic → scroll down → Contact Us / Chat With Us. When you get to Kingsley the bot, explain what has happened.

Once you've done all of that, you will receive an automated email reply, you will need to explain it all again on that, what has happened. It isn't a quick process but good luck, hope you get it sorted 👍

Also now you have joined us it would be nice to know how you get on contacting Player Support. You may find what I have attached below helpful for replying to this post, click on the View Post in green and have a read 👍

https://community.king.com/en/candy-crush-saga/discussion/589285/how-to-reply-to-posts-tagging