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This is your chill zone! Talk about anything thatās not Candy-related with other Candy players!.
I went to use my card and it's without any money!! It shows that king took several transactions right in a row yesterday and today. What do I do?
Hi @Stalions13 and welcome to our Community!
Please note that it's never King that makes the charges or handles the purchases.
On an iPhone it's apple that handles it through your Apple-ID. On an Android device Google charges you through your Google Play account. On Facebook it's Facebook that handles all transactions.
Please check here where you can report any issues depending on what device you play on:
hi dear
Sometimes there might be issues when making an in-game purchase. Donāt worry, we can help you fix the problem!
A purchase issue can be caused for very different reasons. In the lines below you can see different scenarios that might be triggering the problem in your transaction.
TransactionsĀ are usually delivered instantly, but occasionally, it might take a bit longer.
When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again - it should arrive soon.
In the meantime please try the followingĀ troubleshootingĀ steps:
After you do this, there is a good chance that you got yourĀ purchase through and complete.
If you only received some of the items you purchased:
Contact usĀ hereĀ to help us get your missing items back.
Pssst. Remember to use the email address associated with your game when filling the contact details! So we can locate you faster.Ā
If you didn't receive any of the items you purchased. Then asking for a full refund would be your best choice. Select where you are playing on:
Please notice that you must follow the below steps directly from the payment provider in order to receive a refund.
To request a refund for a King.com purchase, contact usĀ here.Ā Ā Ā
Look up your transaction ID:
Contact usĀ hereĀ and tell us what went wrong exactly and weāll help you out.
Here are some examples of possible sticky situations:
Don't worry! We can help you find the solution to your purchase issues. If you can't seem to solve it. Don't hesitate in contacting usĀ here
Hi and welcome to the community,
Very sorry about your purchase issue. But unfortunately community dont deal with purchase or purchase related issues as it contains your personal information.
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
I hope they will take an action in your favour.
Hi and welcome to our adorable Community š I am so sorry that you are experiencing this issue. Please follow the steps here to see how to handle purchasing issues. If you need more assistance, don't hesitate to ask. Have a wonderful day š¤
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II Need help, theres only ad whether.com but it doesn't work at all.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
Would you please quit using the temu apps, every time I watch add it kicks me out. It's getting very frustrating to play. I'm not going to keep playing untill they stop. And if you choose to keep using the adds, I will delete the game. Thank you, theresa
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Hello, I played the game with the ID 16096463862 to many stages, but unfortunately it was not on my Gmail. If possible, transfer this game to my Gmail: maryamhsn0072@gmail .com.
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
