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I went to use my card and it's without any money!! It shows that king took several transactions right in a row yesterday and today. What do I do?
Hi @Stalions13 and welcome to our Community!
Please note that it's never King that makes the charges or handles the purchases.
On an iPhone it's apple that handles it through your Apple-ID. On an Android device Google charges you through your Google Play account. On Facebook it's Facebook that handles all transactions.
Please check here where you can report any issues depending on what device you play on:
hi dear
Sometimes there might be issues when making an in-game purchase. Don’t worry, we can help you fix the problem!
A purchase issue can be caused for very different reasons. In the lines below you can see different scenarios that might be triggering the problem in your transaction.
Transactions are usually delivered instantly, but occasionally, it might take a bit longer.
When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again - it should arrive soon.
In the meantime please try the following troubleshooting steps:
After you do this, there is a good chance that you got your purchase through and complete.
If you only received some of the items you purchased:
Contact us here to help us get your missing items back.
Pssst. Remember to use the email address associated with your game when filling the contact details! So we can locate you faster.
If you didn't receive any of the items you purchased. Then asking for a full refund would be your best choice. Select where you are playing on:
Please notice that you must follow the below steps directly from the payment provider in order to receive a refund.
To request a refund for a King.com purchase, contact us here.
Look up your transaction ID:
Contact us here and tell us what went wrong exactly and we’ll help you out.
Here are some examples of possible sticky situations:
Don't worry! We can help you find the solution to your purchase issues. If you can't seem to solve it. Don't hesitate in contacting us here
Hi and welcome to the community,
Very sorry about your purchase issue. But unfortunately community dont deal with purchase or purchase related issues as it contains your personal information.
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
I hope they will take an action in your favour.
Hi and welcome to our adorable Community 😊 I am so sorry that you are experiencing this issue. Please follow the steps here to see how to handle purchasing issues. If you need more assistance, don't hesitate to ask. Have a wonderful day 🤗
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
